The value generated by implementing ISO 20000-1.

By Global Trust Association

27 September, 2019 | 23:09hrs

In today’s market, organizations seeking to stand out from the competition know the need to focus on the quality of their services and their value proposition; thus, their main challenge is: How to achieve it?

Organizations need to adopt a culture of continuous improvement focused on processes that meet business requirements and ensure customer satisfaction. ISO 20000-1 is a powerful tool based on best management practices, integrating ISO 9001 quality processes, ISO 27001 security, and ISO 22301 business continuity to ensure safe, uninterrupted, and quality service.

To certify an organization in this standard is a growth stimulus that besides making possible international recognition, guarantees the fulfillment of the service requirements. It also allows monitoring, measuring, and reviewing the service management processes, as well as demonstrating that the service has been designed, tested, provisioned, controlled and improved continuously in detail.

Implementing this standard allows the services offered to be business-oriented, thus demonstrating that the organization is willing to assure its customers and stakeholders that the services offered are provided under a service management system, always aiming to deliver value and meet the customers’ objectives and requirements.

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