Customer Experience Professional
Transformation Management

Certified Customer Experience Professional

Objetive

The purpose of this certification is to accredit knowledge and skills to diagnose the consumption experience desired by the customer with the purpose of designing innovative and memorable experiences to gain a valuable advantage.

Aimed at

This Certification is targeted at project managers, heads, supervisors, administrators, team leaders and professionals who are part of a work team and seek to reinforce their business innovation knowledge.

Main Subjects

Developing empathy with the customer

40%
  • Canvas business model.
  • Empathy map.

Design and develop value propositions

30%
  • Value proposal design.
  • Experiment board.

The WOW Effect

30%
  • Customer Journey Map.
  • Measurement indicators.

Details

Duration: 60 minutes Number of questions: 30 (Multiple Choice) Passing minimum: 65% Open book: No Electronic equipment allowed: No Level: Intermediate Available languages: English, Spanish Pre Requirements: No Types of supervision available: Live Proctoring
Believe Proctoring ₂O Second chance (free): Yes Minimum passing ₂O Second chance: 75%

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