Certified Customer Experience Professional
The purpose of this certification is to accredit knowledge and skills to diagnose the consumption experience desired by the customer with the purpose of designing innovative and memorable experiences to gain a valuable advantage.
This Certification is targeted at project managers, heads, supervisors, administrators, team leaders and professionals who are part of a work team and seek to reinforce their business innovation knowledge.
Developing empathy with the customer40%
- Canvas business model.
- Empathy map.
Design and develop value propositions30%
- Value proposal design.
- Experiment board.
The WOW Effect30%
- Customer Journey Map.
- Measurement indicators.
60 minutes Number of questions:
30 (Multiple Choice) Passing minimum:
65% Open book:
No Electronic equipment allowed:
Intermediate Available languages:
English, Spanish Pre Requirements:
No Types of supervision available:
Believe Proctoring ₂O Second chance (free): Yes Minimum passing ₂O Second chance: 75%