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- Certified Outsourcing Management Professional (ISO37500)
Business Management Objective
Certifying knowledge on the basic aspects to manage outsourcing services, and the risks and impacts associated with its application in organizations.
Aimed at
This certification is aimed at professionals who play a role with responsibilities to manage outsourcing services:
- Managers, Heads or Area Leaders, regardless of the industry.
- Head of Operations.
- Professionals in general interested in knowing relevant aspects of outsourcing.
Main Subjects
Exploring ISO 37500, Contextual Model and Outsourcing Life Cycle
5%- Definition and drivers of outsourcing.
- Outsourcing vs shared services.
- Risks associated with applying Outsourcing.
- Outsourcing lifecycle.
- Outcomes of applying Outsourcing.
Outsourcing governance Framework
5%- Outsourcing governance overview.
- Structure, roles, and committees.
- Culture and processes.
Outsourcing Strategy Analysis
20%- Outsourcing Strategy Analysis Overview.
- Requirements and services suitable for outsourcing.
- Organization impact and outsourcing strategy.
- Develop and Evaluate the Outsourcing Business Case.
- Set Up the Outsourcing Project.
Outsourcing Initiation and Selection
20%- Outsourcing Initiation and selection overview.
- Required services, outsourcing model and agreement requirements.
- Identify and preselect providers.
- Framework Agreement and Negotiation.
Outsourcing Transition
25%- Outsourcing Transition overview.
- Outsourcing governance, frameworks, transition plan, and project team.
- Knowledge Acquisition and Transition (People, Processes, and Technology).
- Quality, risk, audit and compliance framework.
- Service Delivery, Asset Management, and Knowledge Management Framework.
- Service Delivery Capability Testing, Pilot, and Handover.
Value Generated by Outsourcing
25%- Value Generation Overview.
- Service Delivery and Monitoring.
- Service Issue and Problem Management.
- Change Management, Innovation, and Service Transformation.
- Financial, Relationship, and Agreement Management.
- Value and Business Case Management.
- Service Continuation or Termination.
Details
Duration:
60 minutes Number of questions:
30 (Multiple Choice) Minimum passing score:
65% Open book:
No Electronic equipment allowed:
No Level:
Intermediate Available languages:
English, Spanish Pre Requirements:
No Types of supervision available:
Live Proctoring
Believe Proctoring ₂O Second chance (free of charge):
Yes Minimum passing score ₂O Second chance:
75%
Available in Self-study
Yes
