Non-conforming Outputs.

Non-conforming output is the result of a process that does not meet some requirements of the quality management system; this applies to a product and/or service depending on its characteristics. Thus, in an unfavorable situation, it is possible to find non-conforming products, non-conforming services, or both. For example, if during the delivery, a batch of products has been stacked without regard to the maximum weight products can support, they could be damaged, thus generating damaged products (Non-conforming Products) and an incorrect stacking service (Non-conforming Service).

Therefore, it is possible to find non-conforming products and/or services in any process stage, including the purchase of supplies, as well as the transfer, the treatment, and the delivery of the products and/or services.
Organizations should adopt methods for detecting timely non-conforming products and/or services before delivery. However, in some cases, non-conforming outputs may be detected during or after delivery; if so, they should also be recorded and processed.

For handling these non-conforming outputs, responsible personnel is designated to separate and correct them, and to inform the client of the situation if needed. Likewise, the customer may decide to accept the non-conforming product and/or service; if so, evidence of such acceptance must be kept.