Awareness of need and value increase

By Global Trust Association

10 May, 2019 | 15:05hrs

When it comes to implementing improvement aspects based on the LEAN philosophy, there are many challenges to face, such as the one arising when the way of working is intended to be changed. Here appears the value, a key factor, and perhaps the most important of all and to everything.

The value, as the sum of achievements in various factors, is defined by the customer and symbolizes the need satisfied in the light of compliance with the requirements identified and specified for a product or service.

Since value is a key and essential factor when defining and organizing the LEAN-based improvement strategies, as well as the factor whereby a client is willing to pay, it is important to be always focused on maintaining an ongoing communication with the customer, satisfying his/her needs and expectations, and meeting his/her requirements and desires in order not to lose the perspective improvements. Moreover, these continuous improvements should be useful not only to maintain the value but to build a path allowing to find and achieve something much more ambitious: the value maximizing.

All in all, it is clear that the lack of value in products or services delivered directly affects their quality. In addition, it may cause negative consequences, a chain of failures and disappointments related to non-compliance, and worsening the scenario, such as affecting the reputation of the organization, and trigger other situations even more adverse for the business.

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