Self-study available for some GTA certifications
By Global Trust Association
Demand and consumer habits are continually changing, and the situation we have been going through for almost two years has […]
By Global Trust Association
Demand and consumer habits are continually changing, and the situation we have been going through for almost two years has […]
Experiment Board allows controlling the validation of hypotheses by creating and conducting experimentation and testing cycles. Likewise, this tool supports […]
It is a tool that allows you to visually reflect each of the stages and interactions that a customer goes […]
Metrics are important mechanisms to measure an organization’s performance against its strategic goals and objectives. Most of these tools focus […]
Differentiating a brand, a product, or a service through customer experience has become one of the main challenges for organizations. […]
When strategies are moving forward, lots of relevant information generates. This is analyzed as part of the permanent improvement tasks […]
Companies develop several actions and strategies in order to ensure customer’s satisfaction, and when designing a superior consumer experience strategy, […]
The scope of a consumer-based strategy requires discussing the aspects defining the final perception of those who will interact with […]
Based on the perspective of delivery of a product or service to customers, every interaction generates a series of perceptions, whether […]
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