By Global Trust Association
31 October, 2019 | 21:10hrs
Although a website, program, application, or other physical or digital product is subject to various quality assurance and control processes, its effectiveness and efficiency will be reflected accurately only when subjected to usability testing with a real user.
This method is one of the most popular tools for evaluating user experience, aiming the evaluation approach to those aspects of functionality representing a major concern or uncertainty regarding how a user will interpret them, in order to detect and analyze usage problems. This type of testing is used in the design process to learn how a user feels and to understand when a user gets lost or frustrated.
The main benefits of usability testing allow:
- Saving time and costs by detecting potential problems before market launch.
- Confirming understanding of the concept and determining if it could be used for a specific purpose.
- Finding the most frequent errors to minimize them and create recovery mechanisms.
- Improving ease of use and shorten the learning curve for redesign decision making.