Self-study available for some GTA certifications
By Global Trust Association
Demand and consumer habits are continually changing, and the situation we have been going through for almost two years has […]
Author: Global Trust Association
By Global Trust Association
Demand and consumer habits are continually changing, and the situation we have been going through for almost two years has […]
Card Sorting is one of the most used techniques within the innovation strategies of organizations seeking to impact and create […]
Differentiating a brand, a product, or a service through customer experience has become one of the main challenges for organizations. […]
Technology development and easy access to information have led organizations to reconsider their business models, changing the traditional approach to […]
Current trends make way for new products and services, which need to be designed innovatively to be competitive. Design Thinking […]
Service Level Agreement represents the organization’s commitment to ensure the quality of the various service requirements, such as availability, capacity, […]
The supply chain of the product or service provided to the customer comprises different types of external suppliers: suppliers providing […]
Organizations providing products and/or services use Blockchain technology to enhance the customer’s experience since its structure provides reliability and trust. […]
According to ISO 20000-1 guidelines, before delivering a service, it must go through the Design, Development, and Transition process to […]
Non-conforming output is the result of a process that does not meet some requirements of the quality management system; this […]
Blockchain technology is changing the way businesses are conducted. It has evolved from being only related to the financial sector […]
In today’s market, organizations seeking to stand out from the competition know the need to focus on the quality of […]
ISO 9000 standard defines customer satisfaction as the perception in terms of meeting a customer’s expectations. A product and/or service […]
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