Self-study available for some GTA certifications
By Global Trust Association
Demand and consumer habits are continually changing, and the situation we have been going through for almost two years has […]
By Global Trust Association
Demand and consumer habits are continually changing, and the situation we have been going through for almost two years has […]
Thinking in a disruptive way is essential for generating innovative ideas; this involves empowering the imagination, leaving our comfort zone, […]
It is a tool that allows you to visually reflect each of the stages and interactions that a customer goes […]
The interest in user experience design is becoming more important in organizations. The challenge is great. For many years, attention […]
This playful dynamic is aimed at promoting innovation, collaborative work, and creativity. The challenge is to build as a team […]
Metrics are important mechanisms to measure an organization’s performance against its strategic goals and objectives. Most of these tools focus […]
Although a website, program, application, or other physical or digital product is subject to various quality assurance and control processes, […]
Card Sorting is one of the most used techniques within the innovation strategies of organizations seeking to impact and create […]
Differentiating a brand, a product, or a service through customer experience has become one of the main challenges for organizations. […]
Technology development and easy access to information have led organizations to reconsider their business models, changing the traditional approach to […]
Current trends make way for new products and services, which need to be designed innovatively to be competitive. Design Thinking […]
Service Level Agreement represents the organization’s commitment to ensure the quality of the various service requirements, such as availability, capacity, […]
The supply chain of the product or service provided to the customer comprises different types of external suppliers: suppliers providing […]
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